DHI Innovation Process Model

Design-Led Innovation

The Innovation School describes Design-Led Innovation as a structured process of collaboration with the expertise and/or experiences of others, achieved through:

  • design research
  • design synthesis
  • concept generation and iteration
  • design communication

The DHI's multi-disciplinary team of Innovation Designers and Creative Technologists apply this expertise in collaborative creativity, coupled with world-leading and internationally excellent research in health & care innovation, to our work.

We aim to develop scalable, adoption-ready solutions using an approach that is person-centred, not technology-driven.

At every stage of the process the design of artefacts, interactions and experiences is utilised to elicit expert knowledge, incorporate individual and social experience, and acknowledge observable behaviours and processes. This activity is undertaken in pursuit of goals that often cannot be defined at a project outset, a common challenge associated with complex health and wellbeing projects.

Professor Gordon Hush

Head of the Innovation School, The Glasgow School of Art

Real World Contexts

We challenge traditional perceptions of design, and promote new ways of thinking, doing and designing, which we apply in diverse and complex real-world health and care contexts.

Visualising Complexity

Storytelling is a powerful design tool. Using narrative and visual methods, we work with stakeholders to create current and future state maps, to help envision 'preferable futures' for health and care services.

Thinking by Making

We create environments where, through creative practice and using bespoke methods and tools, people can interact, collaborate and explore new ideas.

Making Things Real

Through visualisation, collaborative making, prototyping, and simulation we enable the translation of insights into future health and care products, services, and systems.

Project examples

Backpack project

What if all of your personal records, including relevant health and care records, were held in one place that you control?

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Person-centred Records

A person-centred, multi-disciplinary, electronic record for NHS Grampian hospital staff and patients.

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The Modern Outpatient

A Person-centred Vision of Care for People Living with Multiple Long-term Medical Conditions

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